Call Us : 1-888-901-1996
The Amazing Magnetic Balls you can't put Down!
Other Kliky Products
EnglishEnglish EspañolDeutschPortuguêsFrancais

Frequently Asked Questions

1. What are Klikyballs?
2. Why are they called Klikyballs?
3. Why buy Klikyballs?
4. Why keep them from small children?
5. Are Klikyballs guaranteed?
6. How does my order get confirmed?
7. I have a promo code. Where do I enter it?
8. Do you ship to foreign countries?
9. I live outside of the US. Are there any import fees or duties charged?
10. When will you ship my order?
11. How do I track my order?
12. How do you ship and when will I get my Klikyballs?
13. Do you ship to Post Office Boxes or APO/FPO?
14. Are Klikyballs sold in stores?
15. What are Rare Earths? What makes them magnetic?
16. What are Black, Silver and Gold Editions? How are they different from the Original Klikyballs?
17. Why are there 216 balls in each package of Klikyballs?
18. Do Klikyballs come with instructions?
19. Will Klikyballs ever lose their magnetism over time?
20. Can Klikyballs’ magnetic field hurt my computer?
21. Where can I learn more about designing with Klikyballs?
22. What if I lose one or more of my balls?
23. Will the plating ever crack or flake off?
24. How big is each of the balls? How strong are they?
25. Whose hands are in the instructional video?
26. I want to carry Klikyballs in my stores. Do you wholesale?
27. I’ve got more questions. How can I get them answered?

1. What are Klikyballs?
A box of Klikyballs is a set of 216 Powerful Rare Earth Magnets that can be molded into just about any shape.  When you add more sets, the structures you can build are limitless. Building things with Klikyballs is great stress relief, too. Even though they sturdily stick together, they’re easy to separate and build new, fun shapes.

 

2. Why are they called Klikyballs?
Each Klikyball has a both a positive and a negative-charged side. Because of their strong magnetic attraction to each other, each ball will click into place.

 

3. Why buy Klikyballs?
Because they’re fun and they make a great gift.  Whether you’re 19 or 90 you’ll love them.  But, Klikyballs are not for small children and should be stored out of reach.

 

4. Why keep them from small children?
While teens love to play with Klikyballs, Small kids can sometimes put things in their mouths.  That’s why anyone under 12 should never play with toys that have small pieces that could be swallowed.  Even though each Klikyball is 50% larger than the infamous Buckyballs, swallowing anything that is magnetic is dangerous.  And if two or more balls are swallowed, they can stick together, possibly pinching off a blood flow. That’s why every box of Klikyballs has a warning that reads “Keep Out Of Reach Of All Children!”  It’s a warning to take seriously.

 

5. Are Klikyballs guaranteed?
Yes means if, any of your Klikyballs are damaged, dented or chipped in any way within 60 days of purpose, just email us at support@klikyballs.com telling us the color and number of balls that are damaged, your name and shipping address and a copy of your purchase receipt. We’ll ship your new balls to you right away.

 

6. How does my order get confirmed?
You’ll see a “Thank You” screen when payment has been accepted and your order has gone through.  We also will mail you your order confirmation to the email address you provided.  If you haven’t received your confirmation email after a few minutes, please check your spam filter. If you don’t get an email from support@klikyballs.com, the order did not go through and your card was not charged.

 

7. I have a promo code.  Where do I enter it?
If you click “Order Now”, you will be redirected to the Klikyballs Shopping Cart, where you can enter the number of sets you'd like to purchase. Look down the left side of the Shopping Cart page and you’ll see a black link that reads "I have a promo code." Click on that and a pop-up window will open where you can enter your code.  Then click the “Apply” button and your discount will be applied to your order.

 

8. Do you ship to foreign countries?
Yes we do.  We’ll ship a set anywhere for a flat fee of $10.95.  But if you order two or more sets shipping to the same address, shipping is FREE! At least to you (we pay for it though).


9. I live outside of the US. Are there any import fees or duties charged?
Some countries could possibly place import duties or VAT upon receipt.  This can vary from country to country.  We aren’t charging you these added costs, your government is.  You should check before ordering, if you’re not sure.   

 

10. When will you ship my order?
If you order Klikyballs before 2PM EST Monday to Friday, we will ship your order same day (Not including national holidays).  Otherwise, we will ship it the next weekday. 

 

11. How do I track my order?
In your confirmation email that we send you, we’ll include tracking codes for each of your orders.  That way, you can check the shipping and delivery status at any time.

 

12. How do you ship and when will I get my Klikyballs?
We use both USPS and FedEx for both domestic and International Shipping.  To Europe, we may use DHL. We pick the method that will get it to you the quickest, depending on where you are.  You will typically get your Klikyballs if shipped to a US or Canadian address in 5 business days or less.  You should allow up to 10-14 business days for International shipments to reach you. 

 

13. Do you ship to post office boxes or APO/FPO?
Yes, we do ship to all 3 (PO/APO/FPO). For those addresses, we ship via USPS, as FedEx is not accepted by them.

 

14. Are Klikyballs sold in stores?
Currently, Klikyballs are only available online. We offer same-day-shipping and FREE same-day-shipping on orders of two or more sets to the same address.

 

15. What are Rare Earths?  What makes them magnetic?
You’ll see 17 “Rare Earth Metals” in their own section on the Period Table of Elements. Klikyballs’ magnetic core is made from Neodymium.  It is the way the electrons in these Rare Earths are arranged which causes them to contain strong magnetic fields.

 

16. What are the Black, Silver and Gold Editions?  How are they different from the Original Klikyballs?
Our different editions are plated with different metals. Each Original Klikyballs Edition is made up of 216 Powerful Rare Earth magnets that are plated in Nickel.  This is where it gets good:  We call the other three types the Executive Editions and we plate them in rare black nickel, real silver and real gold, respectively.

 

17. Why are there 216 balls per package of Klikyballs?
The number, 216, isn’t random. A cube 6 balls wide, 6 balls deep and 6 balls high contains 216 cubes (6 x x 6 x 6= 216 ).  A cube of 216 Klikyballs is just about the right size to hold on an adult hand. 

 

18. Do Klikyballs come with instructions?
Under your cube of 216 Klikyballs, we packaged some cool instructions and suggestions.  Start form there and go wild!

 

19. Will Klikyballs ever lose their magnetism over time?
Klikyballs will not lose their magnetism as long as they are not exposed to extreme heat of 176 degrees Fahrenheit and above.  So don’t cook them in your oven or bring them on a space mission to Venus and they’ll be okay.  Never put them in the microwave.  It would not be pleasant and it would destroy your microwave.

 

20. Can Klikyballs’ magnetic field hurt my computer?
We have never heard of any incident.  But, just to be safe, you should keep your Klikyballs at least a few inches away from anything that might contain a magnetic storage devices such as computers, cassette tapes (who still has those?), credit cards and hotel room keys.

 

21. Where can I go to learn more about designing with Klikyballs?
You should check out our informative Facebook page at facebook.com/pages/Kliky-Balls/336779519793414.  Klikyballs Friends go there to show off their new Klikyballs creations and to get ideas. We also run contests and giveaways fairly regularly.  Why not visit us today?

 

22. What if I lose one or more of my balls?
That’s no fun and that can get in the way of making that perfect Klikyballs creation.  You’re in luck though. We sell pairs in packs of 10.  Just log onto www.klikyballs.com and order what you need.  We’ll make you whole again in no time.

 

23. Will the plating crack or flake off?
We strive to maintain the highest levels of quality control throughout our manufacturing and distribution process.  Yet, on a very rare occasion a single ball or two might slip through our quality control process that, after prolonged usage might lose some of its smooth coating.  Don’t worry. Both the outer shell and inner magnet are non-hazardous.  But be careful of exposing your fingers to rough edges.

 

24. How big are each Klicyball? How strong are they?
Klikyballs are exactly 5mm each, which is 50% larger than a Buckyball.  The magnetic charge is not dangerous, but it’s still pretty strong.  Scientifically speaking, it has a magnetic flux of 50 (No, Dr. Brown, it does not have a flux capacitor!)

 

25. Whose hands are in the video?
We can’t tell you because of the Witness Protection Program.  If you’re into hands, you can go to facebook.com/pages/Kliky-Balls/336779519793414 where thousands of Klikyballs Facebook Friends   post pictures and videos daily.

 

26. I want to carry Klikyballs in my stores.  Do you wholesale?

Yes, we can get it for you wholesale! We'd love to have you as a reseller. Just go to support@klikyballs.com and enter your information and a good way to contact you.


 27. I have more questions.  How can I get them answered?
You can reach us at 1-866-496-5641 during our regular business hours, Monday – Friday, 10AM to 7PM EST. Or just drop us an email at support@klikyballs.com and we’ll get back you within a single business day.

 

Powerful Magnetic Balls, Magnetic Cube